FREQUENTLY ASKED QUESTIONS

WHAT SHOULD I DO IF I HAVE A PROBLEM PLACING MY ORDER?
Please ring the Silver Secrets Team on 07772277694.  We are here to help and advise – customer care is everything.  Should you prefer to put your order in  over the telephone, then please feel free to do so using the number above.

WILL MY JEWELLERY BE GIFT WRAPPED?
Silver Secrets Jewellery comes as standard in a FREE branded gift box and is beautifully wrapped.   At checkout you have the option to add a deluxe ribbon outer box to your order and with this you can also leave a personalised note.

DO YOU OFFER FREE DELIVERY
Yes – Delivery is FREE for orders over £45.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
Once your order has been dispatched you will be notified by e-mail.  You will need to sign for your order.

I AM NOT AT HOME DURING THE DAY.  HOW CAN I GET MY GOODS?
Please give a shipping address at point of order where someone you know is in or your workplace address. If goods cannot be delivered as there is no-one in, a card will be put through your door, and goods will be held at the local post office.

WHAT DO I DO IF THE GOODS I HAVE ORDERED HAVE NOT ARRIVED?
Once goods have been dispatched, we will e-mail you. If you haven't received goods within specified time of delivery requested please e-mail team@silversecrets.co.uk

HOW CAN I PAY FOR MY ORDER?
We accept payment using all major credit and debit cards, as well as Paypal.

DO YOU SHARE MY PERSONAL INFORMATION?
Your personal information is not supplied to any third parties and your details will be kept confidential. No third parties have access to our customer list. Please go to the Privacy Policy page for details.

HOW DO I GET YOU TO STOP E MAILING ME YOUR NEWSLETTER?
All you need to do is click on the link at the bottom of the newsletter and unsubscribe.

WHEN WILL I BE CHARGED FOR MY ORDER?
All credit and debit cards will be debited at the point of order.

DO YOU OFFER WHOLESALE PRICES TO SHOPS AND BUSINESSES?
Yes, we do – please e mail team@silversecrets.co.uk or ring on 07772277694

WHAT IS STERLING SILVER 925
Sterling Silver is an allow of silver mixed with a small amount of another metal which gives it durability.  In its pure state, silver is too soft to be used to make jewellery.  It is 92.5% pure silver mixed with 7.5% of another metal, usually copper which strengthens the silver.

DOES SILVER SECRETS JEWELLERY CONTAIN NICKEL?
All Silver Secrets Jewellery is Nickel safe and falls within the EU Regulations.

HOW DO I LOOK AFTER MY JEWELLERY             Use a good quality Silver Cloth to clean your jewellery.  To avoid tarnishing, please keep your jewellery away from water, sun cream and perfumes.  We advise that you do not wear it while sleeping or in the shower/swimming pool.