Returns & Refunds

To receive a refund please return your purchase together with your order summary with 30 days of delivery.   

To register a return please e mail team@silversecrets.co.uk with your purchase details.

 

We reserve the right to refuse to exchange or refund items that are not returned within 30 days of delivery.  On occasions (at Silver Secrets discretion) we may issue a credit note for items returned after the 28 day period.  This does not affect your statutory rights.

Non-Returnable Items

Products can only be exchanged or refunded if they are returned unworn, undamaged and in new condition.  All earrings are sent in a clear plastic bags and sealed with a tamper proof label -  so you can view the product.  We will not refund or exchange any earrings if we believe the sealed packaging has been opened.  This does not affect your statutory rights.